Return and Refund Policy
You have the right to claim a refund of your purchase payment within 7 days from the date you digitally received your order, subject to the following conditions:
- You have taken less than 30% of the purchased course.
- You have not downloaded the materials, specific manual, annexed books and additional resources included in the course.
- You have to give a reason clearly stating the reason for the return.
- You need to specify in what way the purchased product does not respond to what is offered in the course description on the astrolab.bio website.
Return requests that do not meet these requirements will not be considered and in all cases astrolab.bio reserves the right to refuse the return in case of possible abuse, attempted fraud, detection of bots or plagiarism of the material.
Likewise, Astrolab.bio undertakes to make the payment in case all the required conditions are met.
To exercise your right of cancellation, you must inform us of your decision by a clear statement.
You can inform us by email webmaster@astrolab.bio.
In case your refund request is successful, we will refund you within a maximum of 30 days from the day we cancel your subscription to the returned course. We will use the same payment method you used for the order and you will not incur any charges for the refund.
Contact us at
If you have any questions about our Return and Refund Policy, please contact us at webmaster@astrolab.bio and we will be happy to answer them.